Terms of service
GENERAL TERMS AND CONDITIONS
The following General Terms and Conditions ("GTC") apply to all contracts concluded with Kadoo Studios FlexCo ("Kadoo") via the website www.kadoo-bali.com. The offers on this website are directed exclusively at consumers within the meaning of Section 1 para. 1 no. 2 of the Austrian Consumer Protection Act (KSchG) who make a purchase for private purposes.
1. SCOPE AND CONTRACTING PARTY
The offers on this website are directed exclusively at consumers.
1.1 Consumer Status
A consumer within the meaning of these GTC is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed professional in nature (Section 1 para. 1 no. 2 KSchG). An entrepreneur is any natural or legal person or a partnership with legal capacity who, when concluding a legal transaction, acts in the exercise of their commercial or self-employed professional activity. With regard to entrepreneurs who use conflicting or supplementary general terms and conditions, their validity is hereby objected to; they shall only become part of the contract if Kadoo has expressly agreed to them.
1.2 Contracting Party
Your contracting party is:
Kadoo Studios FlexCo
Ohmanngasse 16/1/11
1190 Vienna, Austria
E-Mail: hello@kadoo-bali.com
Website: www.kadoo-bali.com
Company register number: FN 638059 y – Commercial Court Vienna
VAT number: ATU81289026
1.3 Amendments to the GTC
Kadoo reserves the right to update these GTC as required. Amendments will be communicated in due time and shall only take effect with the consent of customers. The current version of the GTC is available at www.kadoo-bali.com at any time and can be saved and printed.
2. CONCLUSION OF CONTRACT
2.1 Order Process
The presentation of products in the online shop does not constitute a legally binding offer but rather a non-binding online catalogue. You may place products in the shopping cart on a non-binding basis and correct your entries at any time before submitting your binding order. By clicking the "Buy" button, you place a binding order for the items in your shopping cart. Kadoo will confirm receipt of your order by e-mail without delay. A binding contract is only concluded upon receipt of a separate order confirmation or upon dispatch of the goods. Kadoo reserves the right to reject orders without giving reasons, in particular in the event of pricing errors or unavailable items. In the event of a rejection, any payments already made will be refunded without delay.
2.2 Correction Options
During the order process, you may change your entries at any time using the correction tools provided. Items placed in the shopping cart by mistake can be removed using the relevant buttons. Before submitting your order, you have the opportunity to review and change all information in the order summary.
2.3 Contract Language and Storage of Contract Text
Contracts via www.kadoo-bali.com are concluded in German or English. The complete contract text is not stored by Kadoo. Upon receipt of the order, the order data, the legally required information for distance contracts and these GTC will be sent to you by e-mail. The GTC can be saved or printed using the browser's print function.
2.4 Automated Orders / Misuse
Kadoo reserves the right to reject or cancel orders, in particular if these were generated by software, automated systems (such as bots, crawlers, spiders or scripted behaviour tools) or via third-party services acting on behalf of a customer. Orders that exceed quantities typical for private consumption may be rejected or cancelled.
2.5 E-Mail Communication
The processing of the order and the transmission of all required information is carried out by e-mail, in part in an automated manner. You must ensure that the e-mail address you have provided is correct, that receipt of e-mails is technically guaranteed and in particular not prevented by spam filters. You agree to receive invoices and credit notes exclusively in electronic form.
3. PRICES AND SHIPPING COSTS
All orders are dispatched from Austria. The prices displayed on the website at the time of the order apply. The prices stated are final prices (gross prices) and include the applicable statutory value added tax. The goods remain the property of Kadoo until full payment of the purchase price has been received.
Kadoo delivers to Germany and Austria as well as to the following EU member states: Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Finland, France, Greece, Hungary, Ireland, Italy, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden. We are currently unable to deliver to other countries. The following flat-rate shipping charges apply:
– Germany and Austria: EUR 4.95 – free shipping for orders of EUR 100.00 or more
– All other delivery countries: EUR 9.95 – free shipping for orders of EUR 100.00 or more
Express delivery is not offered. Delivery terms and any existing delivery restrictions are available on the website. Insofar as you are a consumer, the risk of accidental loss and accidental deterioration of the goods sold passes to you only upon physical handover of the goods.
4. PAYMENT
4.1 Available Payment Methods
Kadoo accepts exclusively the payment methods offered during the order process:
– Credit card (Visa, Mastercard, American Express, Maestro)
– Apple Pay
– Google Pay
– Instant bank transfer (Klarna)
– Klarna invoice (subject to availability in the respective country)
– PayPal (incl. PayPal Express Checkout)
Kadoo reserves the right not to offer certain payment methods in individual cases. Payments are accepted from accounts and payment instruments within the SEPA area. Any fees for money transactions shall be borne by the customer.
4.2 Credit Card
During the order process, you enter your credit card details. Your card will be charged immediately upon placing the order. Depending on the amount of the payment or the type of delivery, additional authentication (e.g. by PIN, TAN or biometric data) may be required. The type of identification depends on the respective credit card institution.
4.3 PayPal
To pay via PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg, you must be registered with PayPal, authenticate yourself with your login details and confirm the payment instruction. The payment transaction is carried out by PayPal immediately after the order is placed. PayPal may offer registered customers additional payment options in their account; Kadoo has no influence over the offering of these options.
4.4 Apple Pay
To pay via Apple Pay (Apple Inc., One Apple Park Way, Cupertino, CA 95014, USA), you must be registered with Apple, have the Apple Pay function activated, authenticate yourself and confirm the payment instruction. Apple Pay is available on Apple devices via supported browsers and apps. The payment transaction is carried out immediately after the order is placed.
4.5 Google Pay
To pay via Google Pay, you must have a Google account with a stored payment method and authorise the payment in your Google account. After the order is submitted, the payment amount is authorised via Google and processed immediately after authorisation.
4.6 Instant Bank Transfer (Klarna)
To pay by instant bank transfer via Klarna, you must have a bank account enabled for online banking, authenticate yourself accordingly and confirm the payment instruction. Your account will be debited immediately after the order is placed.
4.7 Klarna Invoice
When purchasing on invoice via Klarna Bank AB (publ.), Sveavägen 46, 111 34 Stockholm, Sweden, the invoice amount is due 30 days after dispatch of the goods and receipt of the invoice. Payment via Klarna is subject to a successful address and credit check. Kadoo has no influence over additional payment options that Klarna may offer to registered customers.
5. PROMOTIONAL VOUCHERS AND THEIR REDEMPTION
Promotional vouchers are vouchers that cannot be purchased but are issued by Kadoo as part of marketing campaigns with a specific validity period. They may only be redeemed within the specified period and only once per order. Promotional vouchers may not be used to purchase gift vouchers and may be subject to a minimum order value.
The order value must be at least equal to the value of the promotional voucher. Any difference in excess of a higher order value may be settled using the available payment methods. Cash payment or accrual of interest on the voucher value is excluded. Promotional vouchers may only be redeemed before the order process is completed; subsequent crediting is not possible. The promotional voucher may not be transferred to third parties. Multiple promotional vouchers may not be combined unless Kadoo has expressly agreed otherwise.
If the promotional voucher is tied to a minimum order value and the customer declares a withdrawal that results in the remaining order value falling below the minimum order value, the promotional voucher will become invalid for the order. The refund amount for returned items is calculated on the basis of the amount actually paid after deduction of the voucher.
In the case of quantity promotions (e.g. "3 for the price of 2" or quantity discounts on certain product combinations): if items are returned such that the conditions of the respective promotion are no longer met, the benefit granted for the entire order shall lapse. The free product or the discount granted will in this case be offset against the regular individual price of the item concerned. The individual prices displayed in the shop at the time of the order shall be decisive.
6. GIFT VOUCHERS AND THEIR REDEMPTION
Kadoo gift vouchers constitute unregulated credit that can only be purchased and redeemed via www.kadoo-bali.com. Refund in cash is excluded. Redemption is limited to 5 (five) years from the date of purchase. Refunds in the event of loss, theft or damage are excluded.
Gift vouchers are limited to a maximum value of EUR 200.00 per voucher. Per purchase, multiple gift vouchers may be redeemed up to a maximum total value of EUR 200.00. Any remaining balance stays on the voucher and may be used for future orders. The maximum value of gift vouchers that may be used per calendar month is limited to EUR 1,000.00.
The value of a gift voucher will not be paid out in cash. In the event of a return of goods that were paid for in whole or in part with a gift voucher, the refund will generally be made to the payment methods used at the time of payment. To the extent that payment was made using a gift voucher, the corresponding amount will be credited back to the gift voucher balance. The statutory right of withdrawal with regard to the purchase of a gift voucher remains unaffected; in the event of a valid withdrawal, the refund will be made to the payment method used when placing the order.
7. STATUTORY RIGHT OF WITHDRAWAL
When purchasing items from Kadoo, you have a right of withdrawal in accordance with the statutory provisions (Section 11 of the Austrian Distance and Off-Premises Contracts Act, FAGG).
WITHDRAWAL NOTICE
You have the right to withdraw from the contract with Kadoo within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods or – in the case of a partial delivery – the last goods.
To exercise your right of withdrawal, you must inform Kadoo Studios FlexCo, Ohmanngasse 16/1/11, 1190 Vienna, e-mail: hello@kadoo-bali.com, by means of a clear declaration (e.g. by post or e-mail) of your decision to withdraw from the contract. You may use the model withdrawal form provided below for this purpose; however, this is not mandatory. To meet the withdrawal deadline, it is sufficient that you send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from the contract, Kadoo shall reimburse to you all payments received from you (including delivery costs, with the exception of the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered) without undue delay and in any event not later than fourteen days from the day on which Kadoo receives notification of your withdrawal. Kadoo will use the same means of payment that you used for the original transaction; in no event will you be charged any fees as a result of such reimbursement.
Kadoo may withhold reimbursement until the goods have been returned or until you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal to Kadoo. The deadline is met if you send back the goods before the period of fourteen days has expired.
You will have to bear the direct cost of returning the goods. These costs amount to a flat rate of EUR 4.95 for returns from Germany and Austria, or EUR 9.95 for returns from other delivery countries, provided you use the return label provided by Kadoo.
You are only liable for any diminished value of the goods resulting from handling of the goods in a manner other than what is necessary to establish the nature, characteristics and functioning of the goods (i.e. handling that goes beyond trying the goods as one would in a shop).
Exclusion of the Right of Withdrawal
The right of withdrawal expires prematurely pursuant to Section 18 para. 1 no. 5 FAGG in the case of contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery. Furthermore, there is no right of withdrawal in the case of contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer (Section 18 para. 1 FAGG).
Model Withdrawal Form
To: Kadoo Studios FlexCo, Ohmanngasse 16/1/11, 1190 Vienna – hello@kadoo-bali.com
I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods () / the provision of the following service ():
Goods/Service: ___________________________
Ordered on () / received on (): ___________________________
Name of consumer(s): ___________________________
Address of consumer(s): ___________________________
Signature (only if this form is submitted on paper): ___________________________
Date: ___________________________
(*) Delete as appropriate.
8. RETURNS AND EXCHANGES
Kadoo does not offer a voluntary right of return beyond the statutory right of withdrawal pursuant to Section 7. Returns are therefore only possible within the framework of the statutory right of withdrawal.
A prerequisite for the return is that the goods have only been tried on as one would in a shop. In the event of use beyond this, Kadoo may claim a legally permissible compensation for diminished value. The presence of the original packaging is not a prerequisite; however, we ask you, where possible, to use the original packaging or suitable protective packaging.
Kadoo expressly points out that the statutory right of withdrawal exists independently of prior notification. For smooth processing, we ask you to register returns in advance by e-mail to hello@kadoo-bali.com, stating the order number, the item to be returned and the reason for the return. You will then receive a return label. The refund will be made after receipt and inspection of the returned goods. A direct exchange of items is not offered; please return the item and place a new order.
If the carrier returns the package to Kadoo because delivery was not possible, the customer shall bear the costs of re-delivery, unless the customer is not responsible for the circumstances that made delivery impossible. For returns from Germany and Austria, a return fee of EUR 4.95 will be deducted from the refund amount. For returns from other delivery countries, the return fee is EUR 9.95. These amounts apply provided you use the return label provided by Kadoo. If the customer does not use the return label provided by Kadoo, the customer bears the direct costs of the return themselves; in this case, no deduction of the aforementioned flat rate from the refund amount will be made. Gift vouchers are excluded from the right of return.
9. REFUNDS
Any refunds will be processed by Kadoo automatically to the payment method used by the customer when placing the order. If payment was made by credit card or PayPal, the refund will be made to the respective account. If a gift voucher was used for the order, the refunded amount will be credited to the gift voucher account.
10. TRANSPORT DAMAGE
If goods are delivered with obvious transport damage, please report such defects to the carrier as soon as possible and contact Kadoo without delay. Failure to make a complaint or to make contact has no consequences whatsoever for your legal claims, in particular your warranty rights. You will thereby help us to assert our own claims against the carrier.
11. WARRANTY AND LIABILITY FOR DEFECTS
The statutory warranty rights pursuant to Sections 922 et seq. of the Austrian Civil Code (ABGB) apply to all items. The warranty period is two years from handover of the goods. As a consumer, you are requested to inspect the goods upon delivery for completeness, obvious defects and transport damage and to notify us of any complaints as soon as possible. Failure to do so has no effect on your statutory warranty rights.
Insofar as a characteristic of the goods deviates from the objective requirements, the deviation shall only be deemed agreed if you were informed of the deviation prior to submitting your contractual declaration and the deviation was expressly and separately agreed between the contracting parties.
12. LIABILITY
Kadoo shall be liable without limitation for claims arising from damages caused by Kadoo, its legal representatives or vicarious agents in the event of:
– injury to life, body or health
– intentional or grossly negligent breach of duty
In the event of a slightly negligent breach of essential contractual obligations, the fulfilment of which is a prerequisite for the proper performance of the contract and on the observance of which the customer may regularly rely, liability shall be limited in amount to the foreseeable damage typical for the contract at the time of conclusion of the contract. Any further claims for damages are excluded.
13. CUSTOMER REVIEWS
Our website displays reviews from verified buyers as well as, where applicable, from other users. Reviews from verified buyers are labelled as "Verified Buyer". Kadoo does not make any editorial changes to reviews unless they violate statutory provisions or the terms of use of Reviews.io. This is in accordance with the requirements of Directive (EU) 2019/2161. The processing of personal data collected in connection with the submission of reviews is carried out on the basis of Art. 6 para. 1 lit. b and f GDPR. Reviews.io is contractually bound as a data processor pursuant to Art. 28 GDPR. Further information can be found in the privacy policy at www.kadoo-bali.com.
14. CUSTOMER ACCOUNT
Each person is entitled to maintain only one customer account at a time. Kadoo reserves the right to delete multiple registrations and to exclude from use customers who have provided false data or whose account has already been blocked. Customers may request the deletion of their customer account at any time without giving reasons.
15. DATA PROTECTION
The data protection provisions of Kadoo's privacy policy, which is available at www.kadoo-bali.com at any time, apply exclusively. The processing of personal data is carried out in accordance with the GDPR and the Austrian Data Protection Act (DSG).
16. COPYRIGHT
Kadoo holds the copyright to all images, films and texts published in the online shop and on social media channels. Use without the express consent of Kadoo is not permitted.
17. CHOICE OF LAW, JURISDICTION AND SEVERABILITY CLAUSE
Austrian law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG). In the case of consumers, this choice of law shall only apply insofar as the protection afforded by the mandatory provisions of the law of the country in which the consumer has their habitual residence is not thereby withdrawn (principle of favourability pursuant to Art. 6 of the Rome I Regulation).
The place of performance for all services and the place of jurisdiction for disputes with entrepreneurs is Vienna. For consumers, the statutory rules on jurisdiction pursuant to Section 14 KSchG apply; accordingly, consumers may also bring an action at the court of their domicile or habitual residence.
Should individual clauses of these GTC be wholly or partially invalid, the contract shall remain valid in all other respects. Invalid clauses shall be replaced by the statutory provisions.
18. DISPUTE RESOLUTION
Kadoo is neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Kadoo Studios FlexCo – Ohmanngasse 16/1/11, 1190 Vienna, Austria
E-Mail: hello@kadoo-bali.com - www.kadoo-bali.com
Commercial Court: Vienna – Company register number: FN 638059 y – VAT number: ATU81289026
Business purpose: Online trade in goods and services, publishing, marketing agency
As of: June 2026
Download the full Terms and Conditions here