Refund policy

Right of Withdrawal

You have the right to withdraw from the contract concluded with us within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the goods (or the last goods, partial shipment or item in the case of a contract for multiple goods from a single order or the delivery of goods in several partial shipments or items).

To exercise your right of withdrawal, you must inform us of your decision to withdraw from the contract by means of a clear declaration. You may use the model withdrawal form set out below, which is however not mandatory.

Model Withdrawal Form

"I/We () hereby withdraw from the contract concluded by me/us () for the purchase of the following goods: … (please state here specifically the goods covered by the withdrawal)

Order number: … (please add here the order number of the goods, if you have received one from us)

Ordered on: … / received on: … (please add here the dates on which you ordered and received the goods)

Name: … (please add here your full name)

Address: … (please add here your full address)

Signature (only if this form is submitted on paper): …

Date: … (please add here the date of withdrawal)" (*) Delete as appropriate

Please send your withdrawal by post to:

Kadoo Studios FlexCo
Ohmanngasse 16/1/11
1190 Wien
Austria

or electronically to: hello@kadoo-bali.com

To meet the withdrawal deadline, it is sufficient that you send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. Sending on the last day of the deadline is sufficient.

Consequences of Withdrawal

If you withdraw from the contract with Kadoo, we shall reimburse to you all payments received from you for the goods purchased, including the costs of delivery (with the exception of the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from the contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal to us. The deadline is met if you send back the goods before the period of fourteen days has expired.

You will have to bear the direct cost of returning the goods. These costs amount to a flat rate of EUR 4.95 for returns from Germany and Austria, or EUR 9.95 for returns from all other delivery countries, provided you use the return label provided by Kadoo. If you do not use the return label provided by Kadoo, you will bear the direct costs of the return yourself.

You are only liable for any diminished value of the goods resulting from the handling of the goods in any way other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion / Early Expiry of the Right of Withdrawal

Pursuant to Section 18 para. 1 of the Austrian Distance and Off-Premises Contracts Act (FAGG), the right of withdrawal does not apply, among other things, to contracts for the supply of goods that are not prefabricated and for the production of which an individual selection or specification by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.

The right of withdrawal expires prematurely in the case of contracts for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons, if their seal has been removed after delivery (Section 18 para. 1 no. 5 FAGG).