At Kadoo, we do not manage shipping directly. All shipping is handled through our partner marketplaces, such as Otto, AboutYou, and others. This means that the shipping policies of the respective marketplace where you make your purchase will apply. Below are the key points to understand:
Shipping Costs
Shipping costs are determined by the marketplace where the order is placed. Please refer to the specific marketplace’s shipping details for accurate costs and options.
Shipping Destinations
The availability of shipping options and regions depends on the marketplace’s policies. Please consult the specific marketplace for a list of supported shipping destinations.
Order Processing and Dispatch
- Order processing times and estimated delivery dates vary by marketplace.
- Once your order is processed, the marketplace will provide a shipping confirmation email with tracking details.
Tracking Information
Tracking numbers will be provided by the marketplace. You can use the tracking information to monitor your shipment’s progress. For any issues with delivery, please contact the customer support team of the marketplace where you made your purchase.
Shipping Delays and Exceptions
Delivery times and potential delays are determined by the marketplace’s logistics and policies. For further assistance, please reach out to the customer service team of the marketplace where you purchased the product.